Refund policy

Refunds and cancellations

Once your order is confirmed, your card is charged and your flowers are officially on the books. Because we begin planning and buying for your order right away, cancellations and refunds cannot be made after confirmation.

Because flowers are perishable, all sales are final.

If something is wrong with your order

If your flowers arrive damaged, or there is a problem with your order, email hello@firebirdflora.com within 24 hours of delivery with a photo, and we will make it right. We really do want you to love your flowers.

Substitutions are normal, not a defect

Every Firebird arrangement is one of a kind. We work with the best seasonal flowers available, so individual varieties may change, but the overall palette, mood and value of your arrangement will remain true to what you selected. A substitution on its own is not grounds for a refund.

Specific flower requests are always welcome, but cannot be guaranteed due to seasonality and availability.

Flower Club

Flower Club subscriptions may be paused or cancelled up to one week before your next payment date. Payments are processed on the 1st of each month.

Once your monthly payment has been processed, that month’s flowers are confirmed and refunds are not available. Any pause or cancellation made after the cutoff takes effect the following month.

Weddings and events

Cancellations, retainers, payments and rescheduling for weddings and events are handled separately, through each client’s own contract.

Deliveries we could not complete

If nobody is home and there is a safe, shaded place to leave the flowers, we will leave them and let you know. If they cannot be left safely, we will contact you to arrange pickup. If an address is wrong and we have to go back out, a new delivery fee applies based on the corrected address.

Questions

Email hello@firebirdflora.com. A real person reads it.