Cancellation policy
Flower Club — billing and cancellation
The Firebird Flora Flower Club is a recurring subscription. Here is exactly how it works, in plain language.
Billing
- Once a month — $65 per month, one bouquet.
- Twice a month — $125 per month, two bouquets.
- Payments are processed on the 1st of each month. Your card is stored securely by Shopify; we never see the full number.
- It renews automatically until you cancel. There is no minimum term and no cancellation fee.
Delivery days
Flower Club bouquets go out on the second and fourth Thursday of each month. Once-a-month members receive the second Thursday; twice-a-month members receive both.
Pausing or cancelling
You can manage your subscription yourself from your account — there is a link in every order confirmation email. From there you can pause, cancel, change your delivery address or update your card.
- Pause or cancel any time before the 1st and you will not be charged for that month.
- Once a monthly payment has been processed, that month’s flowers are confirmed and refunds are not available.
- Any pause or cancellation made on or after the 1st takes effect the following month.
- Prefer we do it? Email hello@firebirdflora.com and we will handle it.
If a payment fails
If a payment does not go through, we will email you so you can update your card. That cycle’s delivery is skipped until payment is successful.
What arrives
Flower Club deliveries are designed around what is best that week. Every Firebird arrangement is one of a kind, so individual varieties change with the season, but the overall palette, mood and value stay true. If something arrives damaged, email us within 24 hours with a photo and we will make it right.